CANCELLATION POLICY

Private sessions require 24hrs notice for cancellations to avoid charges. Cancellations or any changes made within 24hrs will be charged. We kindly ask you to amend your booking via the link provided in your confirmation email. 

​Sessions are non-refundable but can be amended/rescheduled within the expiry date policy:

Single Purchased sessions must be used or rescheduled within 30 days of purchase. 

5-session packages must be used or rescheduled within 60 days of purchase.

Sessions are 50 minutes in length

Please note that the booking system will generate a booking reminder sent to your email address 48hrs before your booking to give you plenty of notice should you wish to amend your booking.

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PRIVACY POLICY

WHAT INFORMATION DO WE ASK OF YOU, AND HOW IS IT STORED? 

​The information I hold about you is your name, phone, and email to contact you about bookings. This information is securely stored in the booking system that we use: Acuity. When making a payment via card on Acuity (Stripe) your card details are not kept on record and used for the purposes of your chosen purchase only.

We will request medical history to help in planning your sessions. This is stored in a password protected file and only accessible by myself. Regular and long standing clients may need to complete a new form every year to ensure any new conditions and health history is kept up to date.

Chez Nous Membership Terms & Conditions

Membership
The Chez Nous Membership is £260 per month, paid automatically, and includes one regular 50-minute private Pilates session each week.

The monthly fee is averaged across the year and remains £260 regardless of whether a calendar month contains four or five weekly sessions.

Your regular weekly appointment
Membership includes a regular weekly appointment at your agreed time. This time is reserved specifically for you for the duration of your membership.

Initial commitment
Membership has an initial minimum term of 3 months. After the initial term, membership continues on a rolling monthly basis.

Rescheduling & cancellations
If you are unable to attend your regular appointment, you may reschedule your session with at least 24 hours’ notice, subject to availability.

Sessions cancelled with less than 24 hours’ notice are forfeited and cannot be rescheduled or carried over.

Carrying over sessions
A maximum of one unused session may be carried over into the following month.

Any carried-over session must be used during the following month and cannot be carried forward again. Additional unused sessions will be forfeited.

Holidays & membership freezes
For an extended absence of 2 weeks or more, membership may be frozen by prior arrangement.

Membership may be frozen for up to one month at a time, a maximum of twice per year.

For shorter holidays, your regular session may be rescheduled, subject to availability and the usual cancellation policy.

Chez Nous Pilates holidays & closures
If Chez Nous Pilates is closed or I am unable to teach your regular appointment, you will not lose the session. It will either be rescheduled or credited to you.

Sessions affected by a Chez Nous Pilates closure do not count towards your one-session monthly rollover allowance.

Bank holidays
Bank holiday opening will be confirmed in advance. If the studio is closed and your regular appointment falls on a bank holiday, your session will be rescheduled or credited to you.

Payments
The membership fee of £260 is collected automatically each month.

Membership prices may change in the future. You will be given advance notice of any price change before it takes effect.

Ending your membership
After the initial 3-month commitment, you may cancel your membership by giving 30 days’ notice.

Notice may be given before the end of the initial 3-month period, provided that the membership does not end before the minimum term has been completed.

Your reserved appointment when membership ends or is frozen
Your regular weekly appointment is reserved while your membership is active. If your membership is cancelled or frozen, your regular appointment cannot be guaranteed and may be offered to another client.

Statutory rights
Nothing in these terms affects your statutory consumer rights, including any cancellation rights that apply when purchasing your membership online.